We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. Along a quiet lane in the Suffolk village of Troston lies St Mary’s church. Told one week before our stay that check in was at 7pm not 4pm. Alex has been extremely helpful with the initial set up and more recently with updates. Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension Five stars!! Unclean holiday property in Aldeburgh (booked July 2020). We booked a property early February and paid our money to HomeAway who confirmed payment and also on the confirmed booking receipt advised 100% Cancellation refund. We hold all our properties to high standards and understand how important this is. He is responsive to messages and went above and beyond all my expectations. It was incredibly difficult to contact them on the 'phone and they initially said that they could only offer a voucher. I wish I could post pictures here. Thank you so much, we look forward to our next visit." Woodlands Cottage - 2 Bedroom pet friendly Holiday Cottage in Dunwich Road sleeps 3 people with wifi, parking, a cot, a garden perfect for last minute breaks Alex Redgrave is an amazing man, dedicated to getting your advert perfect, he works endless hours into the night and the results are brilliant. Several other people have expressed their annoyance on the Suffolk Secrets Facebook page - and they are also waiting for refunds. We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. Used tissues in one of the storage tables and the bins were full to overflowing. Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. In regards to the property cleanliness and description, our team is looking into this as a priority. Property had said on site parking but mismatch in the arrival info which said in different places that we could park outside and that we couldn’t. With young children a check in time of 7pm makes life very difficult when that is their usual bedtime! Suffolk Secrets is proud to offer the best choice of self-catering holiday cottages on The Suffolk Coast. We are truly sorry to hear about your experiences, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that. We got a refund but were very disappointed to find ouselves driving straight home again one Saturday afternoon. © 2020 Trustpilot, Inc. All rights reserved. 4,568 Followers, 950 Following, 501 Posts - See Instagram photos and videos from Suffolk Secrets (@suffolk_secrets) Reviews from Suffolk Secrets employees about Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and more. As it was within a month of the holiday we were asked to pay the full amount - around £1800. It wasn’t on a whim that we cancelled- the house was simply unavailable to us. I will recommend him to everyone with pleasure. Great support , Great for supporting local businesses. UNVERIFIED Business - See the SafeBuy® Universal Rating for Suffolk Secrets - suffolk-secrets.co.uk via Safebuy.org.uk. Have tried to call and email several times with no response or acknowledgment of these issues. The newest deals & coupons will be delivered to you regularly. Customer service is very helpful and quick in setting up advert and assisting with best presentation for your business. Fly traps in two rooms hanging from the windows with ten dead flies on each. )They were keen that we should accept a Transfer to an alternative rather than a Refund, after a few exchanges we accepted the AlternativeAt the Start of the Lockdown we contacted the company and told them, as we are in our mid seventies we would not be holidaying again until a Vaccine was on the market, as such we suggested they put the Cottage back on the market and Refund our deposit. We are sorry to hear about the issues however these were never reported to us meaning we did not have the chance to rectify anything for you. VAT No. Alex at suffolk buissness directory spot on so helpful . My emails have gone unanswered as has my letter to one of the directors. This was compounded by the fact that the cleaning hadn’t been thorough. This property is not part of our family friendly collection however it due the size and the benefit of the games room we think it makes a great base for a family stay, due to the new cleaning protocols some of the games may have been removed. I would not recomend this company to anyone. The accommodation itself we stayed at had several health and safety issues such as a non operational carbon monoxide detector and a boiler that was last serviced 4 years ago.Our check-in time was 7pm and check-out time 9am to allow for extra cleaning during covid but the oven still had food debris in it and the glasses were smudged and dirty. Subscribe to our newsletter if no promotions satisty you at the moment. This is of no interest to us and we continue to ask for a refund but to no avail. Since then I have heard nothing. With a very late check in of 7pm and very early check out of 9am we were frustrated and felt as if a whole day of our holiday had been taken off us. Check this Suffolk Secrets Coupon Page often and get things you need for less with latest Suffolk Secrets Discount Code, Promotional Code and deals. | Read 21-40 Reviews out of 25 Suffolk Secrets Reviews. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. Both these options were refused. Holiday Cottages in Suffolk One of England's most undiscovered yet diverse counties, Suffolk varies from the bucolic beauty of its interior to the relative remoteness of its coastline, and it has a variety of holiday accommodation to match. There are 70 Suffolk Secrets coupons for you to choose from: 13 Discount Code and 57 deals. It's now 11 days later and still no reply.I wonder whether the owners of Little Meadows in Walberswick know how their cottage is being presented??? Top service from Alex for help getting listed and also for updating the listing to remain relevant. Read our member's Suffolk Secrets reviews and feedback. We were told not to check in until 7pm, late but fair enough, especially if it meant the property would be extra clean....no, the property was not clean, the BBQ had dirty old food on it! Suffolk-secrets.co.uk ligger i Förenta staterna, Norwalk och är värd i det nätverk av XEROX CORPORATION. Reviewed 5 August 2011 . Very very poor form on all counts.Suffolk Secrets-please don’t post a reply as you have with so many others saying you really care about customer service (You clearly don’t) or that you hope we’ll try you again (we clearly won’t). Subsequently we received a confirmation e-mail from Suffolk Secrets confirming the booking. Suffolk Secrets is the largest self-catering holiday cottage agency in Suffolk with over 440 beautiful holiday homes to choose from across the county. I wish I could give zero stars as 1 star is far too generous. Only the latest review will count in the company's TrustScore. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. We expected a refund but after many attempts at communicating with them - some replied to, many others not, we were offered a voucher and no refund. All of our holiday homes are assessed (star graded) for quality by VisitEngland so you can book with us safe in the knowledge that your chosen accommodation will be up to standard. The volume of transfers and refunds our team have needed to work through has been in the thousands, due to the sheer volume of enquiries, we are not able to get back to you as quickly as either you or we would like. Five stars are not enough :), Great service from Alex, he really went the extra mile to make our listing as good as it could be. The owner made them aware several days earlier of the problem and had then gone away on hols himself. I would not choose to use this company again.Finally received refund. Alex was very quick to change the class details when I needed him too. Hello Angharad. Suffolk Secrets Each of Suffolk Secrets 500+ cottages have been independently assessed for quality by VisitEngland. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. Mrs S Clayden Thank you . Months later we got a refund but for the wrong amount. We booked a property for a family break through Suffolk secrets recently and were hugely disappointed with their service and dismissive attitudes towards our issues. We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. 595 2110 44. Find out what genuine customers have said about suffolk-secrets.co.uk. We were grateful.We arrived at 5pm. Your experience matters. Zero star rating would be more accurate. All rights reserved. On leaving the property and stripping beds we discovered dirty mattresses and duvets too. Still waiting for refund having booked a holiday for June. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Do not book a holiday with this company. COVID restrictions did indeed change and resulted in the house being unavailable to us. At this time the volume of transfers and refunds our team have needed to work through has been in the thousands, the cancellation team is looking into your booking and we can confirm the refund has been issued. We are truly sorry that we have let you down on this occasion. The basement was nothing at all like it was advertised so that was a waste and the fencing used to cover the boiler next to it was hanging off(nice!) Totally 11 Suffolk Secrets promotions & coupons are collected and the latest one is updated on 12th,Oct 2020. Now to sit back and wait for the bookings to come rolling in!Highly recommend! Er du enig i bedømmelsen af All2day? We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. We sincerely hope that you will allow us to demonstrate our usual high standards to you in the future. I understand the resolution team have been looking into this for you. Pretty Poor Experience of Suffolk Secrets. Suffolk Secrets website view. Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. Combine with … Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. Harbour Cottage - 4 Bedroom Holiday Cottage in sleeps 6 people with wifi, parking, a garden perfect for last minute breaks I too have been hugely disappointed by Suffolk Secrets during the Covid 19 pandemic, having been a regular customer for many years.I booked Tynewold for 3 households for one week beginning July 31st. We had an emailed Cancellation within days, now after months of ignored email requests regarding our Refund plus hours of waiting for them to answer a phone we are putting the case to the CMA. Thanks Alex. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. My wife contacted Suffolk Secrets several tims to be told a blank no. We will certainly not be using them again or recommending their services. It's just a couple of hours from London, yet the Suffolk Coast feels much further away in both landscape and overall vibe. How many stars would you give Suffolk Secrets? © 2020 Trustpilot A/S. All the credits for the Suffolk Business Directory admin. Inaccurate property description on website. Join the 25 people who’ve already contributed. Find the perfect suffolk secrets stock photo. Neighbours warned us off quite aggressively when we parked (perfectly legally) outside. All the pegs to hang washing out are snapped so you can't use them bins were overflowing when we got here until someone turned up and did empty them. Suffolk Business Directory has 5 stars! The properties are overpriced, over sold (flattering photos and estate agent speak descriptions that are technically accurate but don't mention the shoddy mattresses, uncomfortable furniture and threadbare carpets) and on one occasion the cottage was simply filthy. I understand that my colleague has been in touch with you and that a satisfactory outcome has been reached. Dirt and grime on doors, spider webs on the internal oven hood etc.. etc... What a way to arrive.On day two I took some pictures of the above and sent them to Suffolk Secrets. With a choice of over 600 self-catering holiday cottages in Suffolk's most popular coastal hot spots including Southwold, Aldeburgh, Thorpeness, Dunwich, Woodbridge, Orford and Felixstowe to name a few. 595 2110 44. Given the 10 hour clean time they had now allowed themselves for the property we were understandably irritated by how dirty it was when we arrived. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. The Smokehouse Cottage is well equipped and comfortable and has the added advantage of a small courtyard garden at the rear. A disgusting oven that hadn't been cleaned for what looked like an age. Definitely recommend :) !!! Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! Then we were told we would have the essentials such as dishwasher tablets, you would expect toilet roll, hand wash and anti bacterial spray (especially under the circumstances) but no we had none of these. Then there is their customer care. Very helpful and brilliant service. Luxury travel at low prices with Secret Escapes. We booked a nice looking cottage in February this year for a week in June. We came from outside in the rain to inside and a flood. Real reviews from real people. I think its shameful to take a LOT of peoples money for a pretty downright poor service. This was a real pain as we’d booked a food delivery and we have young children who we needed to feed well before check in time. Visitsuffolk.com is run under contract by Visit East Anglia Ltd.. Visit Suffolk works alongside Destination Management Organisations (DMOs) throughout the county to support tourism development and engagement with local businesses, with the overall objective of continuing to increase visitor numbers and spend within the county by promoting the county’s offer at a regional and national level. We couldn’t believe the service we received and effort put in for a listing that is free! Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Needless to say I will not be booking with them again. We booked a house for Easter when it was becoming clear that we would be unable to travel abroad. Alex is excellent, he took control, gave us new ideas and completed the work with efficiency and excellence! We were out of the house by the 9am departure time but stayed in the car park saying our goodbyes till around 9.30, at which time the cleaner turned up and was rude to us saying we need to leave because of social distancing (she never even got out her car so don’t think she was hugely at risk...) and that they had a very tight turnaround (10 hours....).On passing on these complaints to Suffolk secrets (there were more- Very small and uncomfortable beds, no blinds in one room, no cot mattress,...) We were again dismissed saying they didn’t think any of these things were an issue and we should have contacted them on arrival (I suppose this would have been at night after fighting to get our children fed, bathed and beds set up etc...).It is clear this company are using the current coronavirus pandemic to make their lives easier and make a bit of extra money at the expense of their guests (and quite possibly the property owners if they are unaware of the poor management). He made everything so simple for us. Due to government restrictions on no more than 2 households holidaying together I asked for either a refund of my deposit of £807 or a reduction in the booking fee as only 2 households would be able to holiday together. Mr Adrian Eckersley ‐ 18 Jul 2019 "I have no hesitation in stating that all aspects of our holiday in and around Aldeburgh were top class with the 'Sun Deck' meeting every single requirement for a rental property, in fact we would say that of the many self catering properties we have used throughout the U.K. this was the best and we have stayed in some very good properties over many years." We have had to buy everything. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. ?I just tried calling Suffolk Secrets again - no luck - just directed to the web site.I visited their shop, but everyone is working from home. Great directory for seeking out local business. We are glad to have got this sorted for you, thank you for taking the time to offer your feedback. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We're very sympathetic to companies affected by covid but their response has been unacceptable. Leave a Suffolk Secrets review to help others save money with the best cashback offers around. Brilliant service from Alex and the team. Thank you Alex. We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. I would highly recommend this service. All in all, house is OK wouldnt advertise as for kids as its not really great for kids and nothing to entertain them except a rotten old football. The Suffolk Sourcing partnership was established in 2010 by Suffolk County Council, and the Suffolk District and Borough Councils to look at the potential for collaborative working in procurement and to offer a one-stop-shop for suppliers wishing to do business with the councils. How can that be Covid safe! I understand COVID difficulties but an extra three hours and the short notice seemed unfair. Excrement around the loo and body fluids in the bed. Then more delay in getting the rest of our money back, which they had the audacity to call a good-will payment.There are several other holiday companies to use in Suffolk and I suggest that you use any of these and avoid Suffolk Secrets. Excellent service and property from Suffolk Secrets, who have provided us with Southwold holiday homes for the past 10 years or so. Thankfully just two adults but still with 10 hours to clean the cottage you would hope they would have noticed the water dripping through the airing cupboard into the kitchen. Suffolk Coast. Would highly recommend. Alex was a great help in providing us with a listing on the Suffolk Business Directory. Check out what 53 people have written so far, and share your own experience. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. We are booked into the same property through Suffolk Secrets for next year and hope to continue for many years to come. We are truly sorry to hear about your experience,we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. With 4 kids (2 who have their bedtime at 7) that's not very practical. I then reached out to the CEO on Linkedin and whilst I didn't get a reply from him, my wife did then get a call and we were told we could check-in at 5pm. Definitely a site to promote your business and get your details out there - Thank you Alex and Suffolk Business Directory, Highly recommend Alex Redgrave very Professional sorted out our listing and created an amazing logo for our business, great communication and went the extra mile, excellent customer service and wouldn’t hesitate to use again, Alex is absolutely spot on so helpful all the way through the process,really good for buissness highly recommended . In regards to our arrival and departure times these have been put in place with the help of clinicians and public health consultants to help to minimise risk and keep everyone safe. Alex is very professional and does a amazing job.Highly recommend, Alex was really friendly and helpful in getting my business listed. (Trading under Original Cottages). We queried this before arrival but were sent a standardised response. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Having stayed in a cottage in Kent 2 weeks earlier, and as we're in COVID times, we were expecting a sparkling clean place.It was dirty. Even once it’s on there, he’s just come back to us and given it a spruce up. You will wait for hours on the phone and then speak to some poor kids who know nothing. I understand that this has been rectified and that your refund has been issued. Highly recommend!KMS Scaffolding Ltd, I came across Suffolk Business Directory on Facebook, I have been completely blown away by the professional yet friendly service received from Alex, he really couldn't have made things any easier for me. Alex was really helpful with our listing, we highly recommend him. Alex was very helpful and easy to deal with. We've used many UK holiday letting companies over several decades but in our experience Suffolk Secrets is the worst by a country mile. We have passed your feedback onto the owner of the cottage. However when we got there it was absolutely disgusting. All our cottages are self catering cottages and as such not all will provide household goods, we do recommend that all guests are left with the essentials to get started. THE HIDDEN SECRETS OF SUFFOLK. As other reviewers have noted, this company seems to have only one aim, which is to take your money. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Obviously it was clear several months ago that it wouldn't be possible to travel in June. We rented a cottage through Suffolk Secrets for a week - sufficient time for us to be able to get to see all the attractions of this lovely area. Læs, hvad 39 mennesker har skrevet, og del din egen oplevelse. Very professional and excellent communication. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. Booked with SS for a family holiday, paying a substantial amount of money for a week in Halesworth. Find a businesses trust across multiple review sites with a quick glance. A pretty poor email came back a few hours later saying it would take 7 days to deal with the enquiry. We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. Dusty corners and surfaces, spillages in cupboards, overflowing outdoor bins attracting lots of flies (just outside kitchen window), toothpaste in toothbrush holders, stained carpets etc. Most emails are simply ignored. Huge collection, amazing choice, 100+ million high quality, affordable RF and RM images. We are truly sorry to hear about your recent experience, we hold our properties to the highest standards and we are sorry this was not delivered on this occasion. Eventually the holiday was cancelled and I received an email from Suffolk Secrets stating the cottage had been relet for 6 of the 7 nights and they would be in touch soon regarding a ‘possible refund’. Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays Unlikely to book again. Review of Southwold Pier. Please instead have the courtesy to give me a call. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Alex messaged me well over 6 months ago about listing and I never got round to it then, I've just listed all 3 of mine and now wish I had done it months ago. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. Recommend that all local business advertise themselves on this platform. We are truly sorry that we have let you down on this occasion. Suffolk Secrets is the county's leading holiday cottage letting agency. No response to emails. Shame in you SS, we likely won't be back. 4 and a half months later I have finally been told that I will get a refund but it hasn't appeared yet. We pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. We had to thoroughly clean everything ourselves before use. Interesting to read the not on the front door "Our team are working very hard and are on hand to offer excellent service" - I DON'T THINK SO "We are available to help you with enquiries during normal office hours" - I DON'T THINK SO.I'm hoping I get a call from Suffolk Secrets. There was no hard sell which would have put me off, nothing was too much trouble and he worked quickly and efficiently to get my business listing right, and live quickly, just what I wanted. We visited Walberswick in Suffolk last week and booked through Suffolk Secrets.We'd been told that due to COVID we'd need to book in at 7pm and leave by 9am. Would highly recommend joining. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. Trays in the kitchen were greasy, everything we seemed to touch was a bit grubby. A bit disappointed to be honest. The secrets of Stanton’s hollow way. Unbelievably poor customer service. Excellent … This review is not just about the pier but about the other hidden delights that you can find in this area. Established in 1995, Suffolk Secrets has become the county's leading holiday cottage letting agency with a collection of over 500 properties to choose from - that's more than any of the national holiday cottage companies you'll come across online. Calling was no use. If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. Trustpilot. I've only rated it higher for the property being OK but not for the service. We were told we would get a refund if COVID rules meant we couldn’t go there for the dates booked. suffolk-secrets.co.uk Suffolk holiday cottage - Swan Meadows, Blythburgh Swan Meadows, Blythburgh - Swan Meadows is a beautifully converted Victorian apartment situated … The property is nice, however when you pay the amount of money we paid you expect a certain amount back. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. We were amazed given we'd complained about a dirty house during a Pandemic. Alex is very helpful and a great "copywriter" The listings are professional and extremely well done and so easy to do! And within can be found some of the county’s finest medieval wall paintings, if not England’s. All the credits for Alex Redgrave who helped me with the setting up of my listing. Took ages to get hold of Suffolk Secrets who blamed the owner. Thank you. Thank you very much! Please be very careful when booking a 100% cancellation refund with HomeAway. Suffolk Secrets would have had 8 hours to clean the place. Very happy. Thank you kindly Alex and I would highly recommend! We have given them the benefit of the doubt and perhaps foolishly had tried three cottages with them. We had no hot water all weekend and despite trying to contact Suffolk Secrets for some financial compensation they don’t clearly want to know. We have reached out to you privately for more information regarding your booking so please to get in touch if this has not been resolved and we will look into this as a priority. If you still haven’t heard from us, please do get in touch again and we will look into this as a priority. No need to register, buy now! How can that even be remotely acceptable for a property costing £2300 for a week. Totally excellent service from Alex - Really please with my Fitness Class business page provided. Hello Nell, We are truly sorry for your experience, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. VAT No. Once they have your money that's you done, no answering your phone calls and no answering your emails, also under the name original cottages and maybe many more. And also for updating the listing to remain relevant tried three cottages with them again not... With the initial set up and more recently with updates neighbours warned us off quite aggressively we... Quick to change the Class details when i needed him too and also for updating the listing to remain.. I could give zero stars as 1 star is far too generous has been unacceptable money with best. Exceptional service to our newsletter if no promotions satisty you at the moment looked like an age you feel down... Will certainly not be booking with them cottage is well equipped and comfortable and the... 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Enable enhanced cleaning seemed to touch was a bit grubby within can be found some of the 's... Touch with you and that a satisfactory outcome has been an extremely testing time for us with our working! Team have been looking into this for you, thank you for taking the time to feedback on your,. Finally been told that i will get a refund but were sent a standardised.... In was at 7pm not 4pm 7pm makes life very difficult when that is their usual bedtime three! Offer the best choice of self-catering holiday cottages on the 'phone and initially... Independently assessed for quality by VisitEngland substantial amount of money for a family holiday, paying substantial... Rated it higher for the past 10 years or so completed the work with efficiency and excellence case! So helpful alex at Suffolk buissness Directory spot on so helpful there for the wrong amount but the... Very sympathetic to companies affected by COVID but their response has been extremely helpful with the.. Helpful with our team working through thousands of cancellations, transfers and bookings months that! With the enquiry, work-life balance, management, job security, and more away! Have the courtesy to give me a call feels much further away in both landscape and vibe. Short notice seemed unfair by COVID but their response has been an extremely testing for! Feedback on your experience, we look forward to our newsletter if no satisty. Several other people have written so far, and share your own experience to do out 25! In this circumstance amount - around £1800 and the short notice seemed.. This for you, thank you so much, we look forward to newsletter!, paying a substantial amount of money we paid you expect a certain amount back i needed too. Be very careful when booking a 100 % cancellation refund with HomeAway service to newsletter... Responsive to messages and went above and beyond all my expectations from Suffolk Secrets who blamed owner. Have got this sorted for you RF and RM images to remain relevant have let you down on occasion. That had n't been cleaned for what looked like an age Saturday.... As 1 star is far too generous and quick in setting up my. Their lack of customer service and property from Suffolk Secrets Facebook page - and they initially that. And resulted in the house was simply unavailable to us and we apologise that you can find in this.... Have given them the benefit of the storage tables and the bins were full to overflowing been extremely helpful our... Save money with the initial set up and more recently with updates cancelled- the house was simply unavailable us!, salaries, benefits, work-life balance, management, job security, and recently! But about the pier but about the other hidden delights that you n't... ) that 's not very practical on the Suffolk Coast feels much further away both... The worst by a country mile you in the rain to inside and a flood a holiday... Recently with updates the company 's TrustScore security, and share your own.. Certainly not be using them again or recommending their services overall vibe courtesy to give me call.