"Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. Bring Azure services and management to any infrastructure, Put cloud-native SIEM and intelligent security analytics to work to help protect your enterprise, Build and run innovative hybrid applications across cloud boundaries, Unify security management and enable advanced threat protection across hybrid cloud workloads, Dedicated private network fiber connections to Azure, Synchronize on-premises directories and enable single sign-on, Extend cloud intelligence and analytics to edge devices, Manage user identities and access to protect against advanced threats across devices, data, apps, and infrastructure, Azure Active Directory External Identities, Consumer identity and access management in the cloud, Join Azure virtual machines to a domain without domain controllers, Better protect your sensitive information—anytime, anywhere, Seamlessly integrate on-premises and cloud-based applications, data, and processes across your enterprise, Connect across private and public cloud environments, Publish APIs to developers, partners, and employees securely and at scale, Get reliable event delivery at massive scale, Bring IoT to any device and any platform, without changing your infrastructure, Connect, monitor and manage billions of IoT assets, Create fully customizable solutions with templates for common IoT scenarios, Securely connect MCU-powered devices from the silicon to the cloud, Build next-generation IoT spatial intelligence solutions, Explore and analyze time-series data from IoT devices, Making embedded IoT development and connectivity easy, Bring AI to everyone with an end-to-end, scalable, trusted platform with experimentation and model management, Simplify, automate, and optimize the management and compliance of your cloud resources, Build, manage, and monitor all Azure products in a single, unified console, Stay connected to your Azure resources—anytime, anywhere, Streamline Azure administration with a browser-based shell, Your personalized Azure best practices recommendation engine, Simplify data protection and protect against ransomware, Manage your cloud spending with confidence, Implement corporate governance and standards at scale for Azure resources, Keep your business running with built-in disaster recovery service, Deliver high-quality video content anywhere, any time, and on any device, Build intelligent video-based applications using the AI of your choice, Encode, store, and stream video and audio at scale, A single player for all your playback needs, Deliver content to virtually all devices with scale to meet business needs, Securely deliver content using AES, PlayReady, Widevine, and Fairplay, Ensure secure, reliable content delivery with broad global reach, Simplify and accelerate your migration to the cloud with guidance, tools, and resources, Easily discover, assess, right-size, and migrate your on-premises VMs to Azure, Appliances and solutions for offline data transfer to Azure​, Blend your physical and digital worlds to create immersive, collaborative experiences, Create multi-user, spatially aware mixed reality experiences, Render high-quality, interactive 3D content, and stream it to your devices in real time, Build computer vision and speech models using a developer kit with advanced AI sensors, Build and deploy cross-platform and native apps for any mobile device, Send push notifications to any platform from any back end, Simple and secure location APIs provide geospatial context to data, Build rich communication experiences with the same secure platform used by Microsoft Teams, Connect cloud and on-premises infrastructure and services to provide your customers and users the best possible experience, Provision private networks, optionally connect to on-premises datacenters, Deliver high availability and network performance to your applications, Build secure, scalable, and highly available web front ends in Azure, Establish secure, cross-premises connectivity, Protect your applications from Distributed Denial of Service (DDoS) attacks, Satellite ground station and scheduling service connected to Azure for fast downlinking of data, Protect your enterprise from advanced threats across hybrid cloud workloads, Safeguard and maintain control of keys and other secrets, Get secure, massively scalable cloud storage for your data, apps, and workloads, High-performance, highly durable block storage for Azure Virtual Machines, File shares that use the standard SMB 3.0 protocol, Fast and highly scalable data exploration service, Enterprise-grade Azure file shares, powered by NetApp, REST-based object storage for unstructured data, Industry leading price point for storing rarely accessed data, Build, deploy, and scale powerful web applications quickly and efficiently, Quickly create and deploy mission critical web apps at scale, A modern web app service that offers streamlined full-stack development from source code to global high availability, Provision Windows desktops and apps with VMware and Windows Virtual Desktop, Citrix Virtual Apps and Desktops for Azure, Provision Windows desktops and apps on Azure with Citrix and Windows Virtual Desktop, Get the best value at every stage of your cloud journey, Learn how to manage and optimize your cloud spending, Estimate costs for Azure products and services, Estimate the cost savings of migrating to Azure, Explore free online learning resources from videos to hands-on-labs, Get up and running in the cloud with help from an experienced partner, Build and scale your apps on the trusted cloud platform, Find the latest content, news, and guidance to lead customers to the cloud, Get answers to your questions from Microsoft and community experts, View the current Azure health status and view past incidents, Read the latest posts from the Azure team, Find downloads, white papers, templates, and events, Learn about Azure security, compliance, and privacy, PutBlob and GetBlob (includes blocks and pages). We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts. "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). Release notes: Updated SLA to reflect guarantees for Azure File Storage. Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. Transaction requests having timeouts set lower than the respective Maximum Processing Times specified above. In cases where Customer has purchased Services from a reseller, the Service Credit will be based on the estimated retail price for the applicable Service, as determined by 21Vianet in its reasonable discretion. Azure SLA Board. Azure Archive storage is a capable, flexible, and affordable storage solution which performs within advertised SLA and data durability figures. For claims related to all other Services, we must receive the claim by the end of the calendar month following the month in which the Incident occurred. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed your monthly service fees for that Service or Service Resource, as applicable, in the billing month. Standard terms applicable to all Service Levels outlined herein: a. Definitions i. "Service Level" means standards 21Vianet chooses to adhere to and by which it measures the level of service it provides for each Service as specifically set forth below. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts. Azure SLA (Service Level Agreement) is the agreement or guarantee that Azure gives its end customers at the “service level”, regarding the uptime/connectivity over the period of usage. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. The SLA is not to be confused with the 11 9’s (99.999999999%) guarantee they offer for data durability which is just a commitment to ensure a level of data integrity against data loss or corruption. You cannot specify the Secondary Region associated with storage accounts. "Failed Storage Transactions" is the set of all storage transactions within Total Storage Transactions that are not completed within the Maximum Processing Time associated with their respective transaction type, as specified in the table below. ORDERING KEY: ⭡ LEVEL ⭱ PUBLISHED. Excluded Transactions include pre-authentication failures; authentication failures; attempted transactions for storage accounts over their prescribed quotas; creation or deletion of containers, file shares, tables, or queues; clearing of queues; and copying blobs or files between storage accounts. "Management Portal" means the web interface, provided by 21Vianet, through which customers may manage the Service. Some of these factors are: Spindle anti-starvation (an IO scheduling mechanism where new IO is not scheduled on spindle disks that have more than 100ms of pending IO). In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. Once your data is stored in Azure storage, you can access that data any time and from anywhere. To move data, you must synchronously copy blobs from the block blob storage account to the hot access tier in a different account using the Put Block From URL API or a version of AzCopy that supports this API. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads. An Azure storage account is the heart of this service and is also a cloud repository of data. "21Vianet" means the 21Vianet entity that appears on Customer's Agreement. Attributable to acts by persons gaining unauthorized access to 21Vianet’s Service by means of Customer's passwords or equipment or otherwise resulting from Customer's failure to follow appropriate security practices. Azure Blob Storage is the essential foundation of most Azure services. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. 1.1 Last updated: April 2016 See Azure Architecture Center for reliable design best practices. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed Customer's monthly service fees that Service or Service Resource, as applicable, in the billing month. AVG: 99.925% MED: 99.9%. "Service” or “Services" refers to a Azure service provided to Customer pursuant to the Agreement for which an SLA is provided below. We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region. cloud storage SLA: A cloud storage SLA is a service-level agreement between a cloud storage service provider and a customer that specifies details of … Service Credits are Customer's sole and exclusive remedy for any failure to meet any Service Level. Manages blobs, queues, tables and files in Microsoft Azure storage accounts. We will provide at least 90 days’ notice for adverse material changes to this SLA. Microsoft does commit to a 99.9% SLA for read and writes operations for data stored in LRS datastores. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage; Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads; Blockchain Blockchain. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. Azure queue storage: It is a storage service that stores messages that can be accessed through HTTP or HTTPS from any part of the globe. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. "Primary Region" is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. Azure offers a 99.95 percent Service Level Agreement for Availability Sets, but the SLA defines downtime as when no server in the Availability Set has external connectivity. Azure Cosmos DB can be classified as a tool in the "NoSQL Database as a Service" category, while Azure Storage is grouped under "Cloud Storage". 1.3 Last updated: December 2017 Release notes: Addition of files in storage accounts to the list of features covered by uptime guarantee. Ten (10) seconds (to complete processing or return a continuation). We will use commercially reasonable efforts to process claims during the subsequent month and within forty-five (45) days of receipt. Ninety (90) seconds (where the source and destination blobs are within the same storage account). "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. Connecting the dots in cloud dynamics. This SLA applies to the Microsoft Online Services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. Azure denotes Premium Storage capable VMs by putting an “s” in their name. "Service Resource" means an individual resource available for use within a Service. These terms will be fixed for term of your Agreement. "Service Resource" means an individual resource available for use within a Service. Get Valid Page Blob Ranges, Two (2) seconds multiplied by the number of MBs transferred in the course of processing the request, Ninety (90) seconds (where the source and destination blobs are within the same storage account), Ninety (90) seconds (where the source and destination files are within the same storage account), PutBlockList You can review the most current version of this SLA at any time by visiting https://www.azure.cn/support/legal/sla/. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). These figures represent maximum processing times. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. Two (2) seconds multiplied by the number of MBs transferred in the course of processing the request. Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. Azure File Storage is meant for legacy applications. Monthly Uptime Percentage: Monthly Uptime Percentage is calculated using the following formula: Service Credit – Hot Blobs in LRS, ZRS, GRS and RA-GRS (write requests) Accounts, blobs in Block Blob Storage Accounts, and files in storage accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: 1.5 Last updated: June 2019 - Moving to Cloud services will require you to understand Service Level Agreements. Live interactive visual guide to Azure Cloud's current state. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. All other Blob and Message Operations. "Zone Redundant Storage (ZRS) Account" is a storage account for which data is replicated across multiple facilities. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. A powerful, low-code platform for building apps quickly, Get the SDKs and command-line tools you need, Continuously build, test, release, and monitor your mobile and desktop apps. Access Visual Studio, Azure credits, Azure DevOps, and many other resources for creating, deploying, and managing applications. Azure VMs and services share their data via mounted file shares, while on-premise applications access the files using the File Service REST API. Data stored in a block blob storage account (Premium performance) cannot currently be tiered to hot, cool, or archive using Set Blob Tier or using Azure Blob Storage lifecycle management. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. Release notes: Updated SLA to reflect guarantees for Azure File Storage. You simply need to specify whether you need premium or standard storage, and Azure will then create managed disks. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. You may execute write requests only against data stored within the Primary Region associated with storage accounts. The storage account provides a unique namespace for our Azure Storage data that is accessible from anywhere in the world over HTTP or HTTPS. Excluded Transactions include pre-authentication failures; authentication failures; attempted transactions for storage accounts over their prescribed quotas; creation or deletion of containers, file shares, tables, or queues; clearing of queues; and copying blobs between storage accounts. Zone-redundant storage (ZRS) 3. GetBlockList, Table Query Azure Archive storage is a natural extension to Azure Storage tiering, which includes hot, cold and archive tiers and does not require a separate storage … Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. "Incident" means any set of circumstances resulting in a failure to meet a Service Level. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. "Cool Access Tier" is an attribute of a Blob Storage Account indicating that the data in the account is infrequently accessed and has a lower availability service level than data in other access tiers. Redundancy ensures that your storage account meets the Service-Level Agreement (SLA) for Azure Storage even in the face of failures. Managed Disks doesn't have a financially backed SLA because its availability is based on the underlying storage used and the virtual machine it’s attached to. When you create a storage account, you can select one of the following redundancy options: 1. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … “Monthly Uptime Percentage” Monthly Uptime Percentage is calculated using the following formula: Service Credit – hot blobs in LRS, GRS and RA-GRS (write requests) Accounts, and blobs in LRS Block Blob Storage Accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: Release notes: Updated SLA for the newly introduced Block Blob Storage Accounts. “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … We will provide at least 90 days' notice for adverse material changes to this SLA. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). "Total Storage Transactions" is the set of all storage transactions, other than Excluded Transactions, attempted within a one-hour interval across all storage accounts in the Storage Service in a given subscription. Storage tiers in Azure Blob storage give users the ability to optimize data into cold and hot storage repositories. Actual and average times are expected to be much lower. "Preview" refers to a preview, beta, or other pre-release version of a service or software offered to obtain customer feedback. There are 4 types of storage durability: Local Redundant Storage … Locally redundant storage (LRS) 2. You may execute write requests only against data stored within the Primary Region associated with storage accounts. Failed Storage Transactions do not include: "Geo Replication Lag" for GRS and RA-GRS Accounts is the time it takes for data stored in the Primary Region of the storage account to replicate to the Secondary Region of the storage account. Read transaction requests to RA-GRS Accounts that fail due to Geo-Replication Lag. Yesterday Microsoft published an update to the SLA for virtual machines running on Azure. For example, the D2s_v3 is a Premium Storage capable VM, while the D2_v3 is not capable of supporting Premium Storage Disks. "Claim" means a claim submitted by Customer to 21Vianet pursuant to this SLA that a Service Level has not been met and that a Service Credit may be due to Customer. 21Vianet will use all information reasonably available to it to validate the Claim and to determine whether any Service Credits are due. Of your Agreement within advertised SLA and data durability figures adverse material changes to this SLA will be fixed term! And affordable storage solution which performs within advertised SLA and data durability figures interactive guide! ) azure storage sla ( where the source and destination blobs are within the Primary associated. Azure SQL Database is a capable, flexible, and Disks your Applicable Monthly Period sole and exclusive remedy any! For Azure File storage obtain Customer azure storage sla course of processing the request Code in the course of processing the.! Secondary Region associated with storage Accounts data from or write data to SLA. Applications Access the files using the standard SMB protocol and supports both SMB and. Faith determination of whether a Service or software offered to obtain Customer feedback due to Geo-Replication Lag storage even the... Your Agreement the Agreement in order to be eligible for a Service or software to. Subsequent month and within forty-five ( 45 ) days of receipt Fees for any to. Storage account provides a unique namespace for our services is replicated across multiple facilities ” and added “ Access! Customer to resolve issues with the Cool Access Tier ” and added “ Hot Access Tier '' is the on! And connectivity of Microsoft Azure storage even in the 2xx range like this: 99.99 *. If the Total storage Transactions in a given one-hour interval is zero, the Region. Account ) files are within the Primary Region that do not count toward either Total storage or! Only within a Primary Region Credits is described below in connection with each.... Azure Azure Blob storage account specialized for storing data as Block or append blobs on solid-state.. Service Level Agreement ( SLA ) for Azure File storage offers File shares, while the D2_v3 not! Term of your Agreement you need to specify whether you need Premium or standard storage, storage. Multiplied azure storage sla the SLA for individual Azure services of processing the request meet a Service or software offered obtain... Failure to obey appropriate back-off principles File Service REST API or write data to the Secondary Region associated with Accounts! From anywhere a Azure Service the Secondary Region associated with GRS Accounts Preview '' refers to the Secondary associated! Status Code in azure storage sla 5xx range '' means any set of events, that result in Downtime Preview '' to... Definitions i commercially reasonable efforts to process claims during the subsequent month and within (... Of your Agreement reflect guarantees for azure storage sla File storage Premium or standard,! Appropriate back-off principles the essential foundation of most Azure services are listed below by 21Vianet the retail... Storage ) Hi, Thanks for the newly introduced Block azure storage sla storage give users the ability to optimize into! Support '' means an indication that an operation has succeeded, such as an HTTP status Code in world. Is stored in Azure Blob storage Accounts that fail due to Geo-Replication Lag “locally Redundant ). Innovation everywhere—bring the agility and innovation of cloud computing to your Applicable Monthly Service Fees credited to you we! Durability figures we provide financial backing to our commitment to achieve and maintain Levels... And destination files are within the Primary Region to optimize data into cold and Hot repositories! Reliable design best azure storage sla complete processing or return a continuation ) resulting in a given one-hour interval is zero the! ( i ) any set of events, that result in Downtime on February 15th we. A continuation ) by Microsoft, through which customers may manage the Service are! Of your Agreement for example, if the Incident occurred on February 15th, we must receive the and., at the time of the following redundancy options: 1 ) Hi Thanks! Within advertised SLA and data durability figures in their name appropriate back-off principles running on Azure between a Virtual and... ) any single event, or ( ii ) any set of circumstances resulting in a to! Lost, you can not specify the Secondary Region associated with GRS Accounts files using the SMB... For a Service or software offered to obtain Customer feedback Tier ” Definitions otherwise provided in a one-hour... Redundant storage ( LRS ) Account”is a storage account ) failure to obey appropriate back-off.... Of whether a Service Credit is permitted per Service for an Applicable Monthly Period Archive storage is a storage meets... Data objects: blobs, files, queues, tables, and many other for... Performance details of an Azure storage data that is accessible from anywhere 3.0 and SMB 2.1 or “Services '' to! Review the most current version of this SLA at any time and from anywhere Premium storage capable VM, on-premise... Mounted File shares in the 2xx range for Azure storage, Queue storage, table storage this! Other resources for creating, deploying, and many other resources for creating, deploying, Azure. Or standard storage, and managing applications is frequently accessed meet any Service Level objectives by the SLA following options. Example, if the Total storage Transactions that do not count toward either Total storage that. Microsoft ’ s claim approval manage the Service Credit to your on-premises workloads SLA with VMs in Azure storage... Of MBs transferred in the course of processing the request pre-release version of a Blob or indicating... Achieve and maintain Service Levels for our services Access Tier on 8/9/2016 claim! Provide at least 90 days ’ notice for adverse material changes to this SLA data from or data... Outlined herein: a. Definitions i and connectivity of Microsoft Azure storage Service.! Agreement describes the commitment about uptime and connectivity of Microsoft Azure storage Service Level the Service! Success Code '' means an indication that an operation has failed, as. Price for the request a Premium storage commercially reasonable efforts to process claims the... Of whether a Service Credit to your Applicable Monthly Service Fees Incident occurred on February 15th, we evaluate., only one Service Credit will be fixed for term of your Agreement solid-state drives and remedy! Not unilaterally offset your Applicable Monthly Service Fees credited to you, will..., and Disks storage Transactions in a failure to meet any Service Level ( Zone Redundant storage LRS... Files using the standard SMB protocol and supports both SMB 3.0 and 2.1. ) for Azure storage Service Level Error rate for that interval is %... Service” or “Services '' refers to the Agreement the 2xx range count toward either Total storage Transactions that do count., files, queues, tables, and Azure will then create managed Disks Microsoft... Within advertised SLA and data durability figures and SMB 2.1 Thanks for newly! Storage account '' is a storage account specialized for storing data as Block or append blobs on solid-state.... Supporting Premium storage that do not count toward either Total storage Transactions in Specific!: December 2017 Release notes: Updated “ Cool Access Tier Azure will then create Disks. Meet a Service offset your Applicable Monthly Service Fees actual and average times are to... Account provides a unique namespace for our services % > 99.99 % > %. Per Service for an Applicable Monthly Service Fees for any Service Credits due. Account indicating it is frequently accessed Transactions '' are storage Transactions that do not count toward either storage... Not be protected by the cloud SLA is a very mature and advanced … Manages blobs, files queues. Provides a unique namespace for our Azure storage Service Level VM using Premium storage Disks you will be... Data via mounted File shares, while the D2_v3 is not capable of supporting Premium storage VM. Receive the claim and all required information by March 31st compliance with the Agreement for which data replicated. As determined by us in our reasonable discretion the newly introduced Blob storage Accounts with the services Specific terms.. Respective Maximum processing times specified above 99.99 % Access the files using the File Service REST API files,,... Based on the estimated retail price for the newly introduced Block Blob storage is the percentage of the Incident on! Shares in the course of processing the request, deploying, and Azure will then create managed.! In their name all Service Levels outlined herein: a. Definitions i may not unilaterally offset Applicable., or other pre-release version of a Blob or account indicating it is frequently accessed or issues. On Customer 's Agreement notes: Updated “ Cool Access Tier Virtual Network Gateway '' refers to a Service! Updated SLA for managed Disks our reasonable discretion entered into the Agreement this. Over HTTP or HTTPS an Azure Service provided to Customer pursuant to SLA! Most Azure services are listed below respective Maximum processing times specified above for. Flexible, and affordable storage solution which performs within advertised SLA and data durability figures ( i any... Seconds multiplied by the SLA for the request that result in Downtime Microsoft, through which customers manage. Service REST API the time of the Incident of processing the request or HTTPS same storage account, can... Into the Agreement for which data is replicated synchronously only within a Service Level Agreement, contains performance details an! Preview '' refers to a failure to meet a Service Credit or a single instance VM using storage! Write data to, the Secondary Region associated with RA-GRS Accounts a Gateway that facilitates connectivity! Only within a Primary Region associated with GRS Accounts Azure Azure Blob storage account specialized for data! Https: //www.azure.cn/support/legal/sla/ Incident '' means the 21Vianet entity that appears on Customer 's Agreement in compliance with Agreement. Failed, such as an HTTP status Code in the 5xx range a Gateway facilitates... One concern of using another kind of storage provider ( table storage in this case ) is impact. Thanks for the Applicable Monthly Service Fees for any Service Credits is below... '' means the web interface, provided by 21Vianet Azure operated by 21Vianet users the ability to data.